Smart Ways to Handle Negative Glassdoor Reviews
Negative Glassdoor reviews can be initially embarrassing. However, do not feel embarrassed; instead, share the useful reviews, as they provide valuable insights into how other employees are feeling. Responding to negative and positive company reviews is a crucial part of employee engagement. A well-crafted Glassdoor review response strategy is crucial for recruiting and retaining top talent.
The Glassdoor page provides the opportunity to showcase why it’s a great place to work. In this article, we have outlined some effective strategies for addressing negative Glassdoor reviews and how Buy Online Reviewz can help enhance your company’s page and transform negative feedback into opportunities.
Why do people leave negative Glassdoor reviews?
Before crafting your reply, you need to understand why the person wrote a negative review. Try to reply to as many reviews, especially negative ones. People write negative reviews due to many factors. Some common motivations for why people leave negative reviews are to express their worries, to warn people about their experience, or to express a lack of positive thought. A few other reasons are discussed below:
Toxic organisational culture: Issues within organizations, such as a lack of teamwork, irregular work patterns, and a poor collaboration style. The reason behind this could be that the employee may not be a good fit or that there is some deeper issue.
Unsolved workplace issues: In some cases, employees feel that they did not have an opportunity to raise concerns with the management, and they use the Glassdoor page to express them.
Spam: Glassdoor review management system is good at identifying spam ones. You can reach Glassdoor support to seek action against a negative review or simply reply to it legitimately.
Ways to handle negative reviews
If you have made up your mind to respond to reviews, the hardest part in doing that is handling the negative side. To make that part easier, you can consider the following ways discussed below:
- Be professional and polite: The foremost step when responding to negative reviews is to take a deep breath and remain polite and calm. When you are aggressive or emotional, your responses can make the situation worse and damage your reputation. Instead, fix the review objectively and stay focused on your commitment.
- Do not be robotic: We come across replies that are repeatedly copied and pasted; such replies lack empathy and emotion. Instead, humanize your replies if you are going to respond publicly. Avoid robotic responses and personalize your reply by including the reviewer’s name and ending the reply with a name from the HR team of your organization.
- Accept the issue: Try to accept the reviewer’s point and validate their experience. This will show them that you are listening to their reviews carefully and taking serious steps.
- Highlight your efforts: Offer solutions or steps that your organisation is taking to solve the issue written in the review. This will show that you are committed to creating a good work environment. Transparency about your steps can help build trust with present and past employees.
- Go deep and ask for more queries: Things won’t be known unless you start to dig deeper. Hence, make it a habit to go deep and create a focused employee survey when negative reviews come in.
- Take initiative: If the review features issues within the organisation, take initiative and address them carefully. This will show that you are committed to improving the feedback positively and value each point in the feedback.
- Provide context and resolve misunderstandings: There may be times when the review is based on misunderstandings. To resolve this situation, provide clarifications. Explain the positive points of working at your organization, which helps balance the negative feedback and provides a clear picture to the candidates.
- Encourage open communication: You can invite the reviewer for a conversation through a private setting or offline. This shows your commitment to engaging in constructive dialogue towards finding a solution.
- Address each point in the issue carefully: The most crucial part is to address each point in the issue professionally and mindfully. Make notes on the main points that tell about culture, compensation, and opportunity. Responding to these points shows that you are listening carefully to the employees’ problems.
Negative Glassdoor reviews contain some important information about the way your company really works. You can take action to improve it and offer the best possible experience. To achieve this, HR of the organization can organize a feedback session to analyze negative feedback from Glassdoor reviews. This might be the best way to improve positive Glassdoor ratings in the future.
Leveraging negative reviews as positive opportunities for the company’s growth
- Identify trends: Negative Glassdoor reviews can explain patterns and current issues within the company. By analyzing these trends, you can address integral problems and implement solutions for long-term effects.
- Improve engagement among employees: Responding to reviews shows that you value customers’ opinions. Engage with employees to understand their problems better. You can try organizing one-on-one meetings, surveys, and open forums to provide ideas.
- More transparency: Transparency builds trust with past and present employees. Be transparent about the problems your organization is facing and the steps that you have taken to address them.
Conclusion
Glassdoor negative reviews can be quite challenging, and offer opportunities for improvement and growth of the company. The most important thing is reading and listening to the reviews carefully. Go deep into them, make appropriate changes, and take the necessary action.
If you are ready to secure your company from negative reviews. Visit Buy Online Reviewz today!! We provide solutions to buy Glassdoor reviews at an affordable cost. If you are worried about an employee who has left a negative review of your business, we can help you clear your worries. Get in touch with us, and we’ll help you build an organization where people feel confident and safe speaking up.
